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Terms of Use / Terms of Condition

These terms of Use (“Terms and Conditions”) constitute a binding legal agreement between you and Bain & Multiline Technolabs.

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://multilinetechnolabs.com/ website (the "Service") operated by Multiline Technolabs ("us", "we", or "our").

Your access to and use of the Multiline Technolabs Service is conditioned on your acceptance of and adherence to these Terms. These Terms apply to all visitors, users, and others who access or use the Multiline Technolabs Service.

By accessing or using the Multiline Technolabs Service you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Multiline Technolabs Service.

Links To Other Websites

Our Multiline Technolabs Service may contain links to third-party websites or services that are not owned or controlled by Multiline Technolabs.

Multiline Technolabs has no control over and assumes no accountability for, the content, privacy policies, or practices of any third-party websites or services. You further recognize and approve that Multiline Technolabs shall not be responsible or responsible, directly or indirectly, for any harm or loss caused or alleged to be caused by or in connection with the use of or dependence on any such content, goods, or services available on or through any such web sites or services.

We strongly suggest you read the terms and conditions and privacy policies of any third-party websites or services that you visit.


We may discontinue access to our Service immediately, without primary notice or liability, for any reason whatsoever, including without restriction if you breach the Terms.

All provisions of the Terms which by their nature should survive termination, including, without restriction, ownership provisions, warranty waivers, indemnity, and constraints of liability.

Governing Law

These Terms shall be controlled and construed in conformity with the laws of Gujarat, India, without consideration to its dispute of law provisions.

Our loss to implement any right or provision of these Terms will not be deemed a waiver of those rights. If any requirement of these Terms is held to be false or unenforceable by a court, the remaining requirements of these Terms will stay in impact. These Terms include the entire agreement between us about our Service and substitute and replace any prior contracts we might have between us regarding the Service.


We secure the right, at our sole discretion, to change or replace these Terms at any time. If a revision is material we will try to equip at least 30 days' notice initial to any new terms enduring effect. What includes a material change will be determined at our sole discretion.

By continuing to access or use our Multiline Technolabs Service after those modifications become effective, you consent to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Standard Agreement - Terms & Conditions of Business – Multiline Technolabs

This Agreement (“Agreement”) constitutes a binding document between Multiline Technolabs (hereinafter referred to as “Multiline”) and the Client (Multiline Technolabs and Client are individually and collectively referred to as “Party” and “Parties” respectively) and the terms and conditions under this Agreement shall replace any other verbal or written contract between the Parties.

Customer will issue a purchase order or signed contract accepting Multiline Technolabs proposal and terms. In case due to any reason customer is not able to make 100% payment in advance than the remaining amount shall be paid through PDC cheques along with the PO.

The Agreement : This Agreement shall constitute the entire understanding between Multiline Technolabs and the Client to the exclusion of all conditions and warranties statutory or otherwise which are permitted by law to be excluded. Any variation to this Agreement is only binding on Multiline Technolabs if it is in writing and signed by a director of Multiline. Work on services shall commence only after clearance of cheque / pay order. Project shall be completed in 90-120 working days from the date of receiving PO. It is assumed that all necessary support / required information/ response/approvals from the Client side will be available in time for completing the project. Multiline shall not be held responsible for any delay in the timeline of project competition, at any stage, due to any reason attributable to the Client. Multiline will need a lead-time of 1 week for resource mobilization from the date of a firm PO from the client before commencement of the project. The clauses in this proposal shall be considered included in the purchase orders for services placed by the CLIENT.

Software Systems : Multiline software system(s) ("the System") consists of a pre-written program application package, with complete description and documentation as appropriate. Multiline believes that the System(s) being furnished are accurate, reliable and accomplishes the results set out in the current application software description. Multiline shall have no obligation to make alterations to the design of the System(s) as described except as under the terms of this Agreement. Multiline reserves the right to add/modify/discontinue any of the features offered with a service.

Non-Specific Equipment Users : Multiline reserves the right to make changes for any support or service activity resulting from (i) The use of software, hardware, peripherals, consumables, media or any other item, addition or technique which is not installed approved or supplied by Multiline.(ii) Client personnel not being trained by Multiline or its appointed agents to use the System.

Title to Software : Title to the ownership of the System(s) shall remain with Multiline. The System must not be copied (save for one back up), reproduced or in any way distributed without permission in writing from Multiline signed by a director of Multiline.

Equipment : (i) The use of the System is specifically restricted to the computer equipment approved by Multiline. Any change in the equipment on which the System(s) is to operate must be notified to Multiline in writing. (ii) A particular license is needed for each individual computer on which the System(s) is installed, or for each simultaneously operable user who may access the System upon a separate network terminal.

Transfer : The Client approves that granting of a license to utilize the System conveys to the Client only a non-exclusive license for use of the System(s), at a precise location and that this license may not be transferred, cannot be sub-licensed, or otherwise communicated, except that if the Customer is temporarily incapable to use the Multiline Technolabs System because of conditions beyond the Client's control, the license may be temporarily transferred to permit the Client to use the System on another computer system.

Confidentiality : All information or data passed by the Client to Multiline and any results arising therefrom, which are of a secret nature will be treated as such and Multiline will use all appropriate endeavors to ensure that such information or data is not divulged to any third party without the Client's authority.

Modifications to System : No modifications shall be made to the System except with the consent in writing of Multiline and using the software tools made available by Multiline intended to allow the Client to customize the reporting, analysis and printing functions of the System.

Warranty on System : The System will remain under warranty for one year from the date of deployment. All information including text & pictures to be provided by the Client who should also be the legal copyright owner other same. Multiline shall not be liable for any claims/damages arising out of content posted on your anticipated service. Multiline warrants that the System(s) will be capable of operating in conformity with the current application software description. Multiline undertakes to use all reasonable endeavors to rectify any errors caused by the fault of Multiline, if such defect is notified in writing to Multiline within three months of the date of installation. Any modification or attempted modification of the System(s) by the Client or any other third party shall void this warranty. Multiline excludes any warranty, express or implied, as to the quality, accuracy, timeliness, completeness, performance, for a particular purpose of any of its contents, hosted on any of Multiline servers, unless otherwise specified in writing.

Database Amendments : (i) The Multiline Technolabs System is not an easy database maintenance application and depends upon the database mirroring its inner logic, so database modifications can have exorbitant and serious consequences. (ii) Multiline can only provide support for the System if its database integrity remains inviolate. It is critical that users do not commit any SQL commands on the System database or use any external tools to edit the database without first getting specific clearance through SYNCHRO Support. Multiline reserves the right to withdraw support if the Client executes any SQL commands without the prior approval of Multiline. (iii) Multiline reserves the right to charge for any work done to correct its database where any alteration has been caused by external influence including (but not limited to) hardware failure, software failure, or virus (or any other malicious attack). Under such circumstances Multiline cannot guarantee the database in question, will remain free from defect.

License Fee for SaaS : Multiline will levy an annual or quarterly license fee (per operating site). The Buyer shall sign a detailed contract to this effect at the date of establishing the initial order for the System. It is a typical condition of obtaining the System that the Client shall coordinate to continue to pay the license fee for so long as the Customer continues using the System. Charges for subsequent years shall be as per the percentage rate, which may be higher than the current charges.

Technical Support : (i) Multiline will use all reasonable endeavors to provide a software support service at no additional cost to the Client. During the period when support available between is in effect, Multiline will make available an e-mail and voice message-based support service between the hours of 10 am GMT to 6 pm EST Monday to Friday with the peculiarity of public and company holidays.(ii) The helpline shall be known to any duly suggested employee of the Customer who maintains a user certificate issued by Multiline (or an agent thereof) so long as the Client has paid the applicable license fee and any other non-disputed invoices from Multiline or its appointed agents. (iii) Under certain circumstances technical support requires direct control over a computer that has access to the software's database. This access is normally provided by a remote desktop connection. It is a specific condition of technical support that a remote link be set up to allow this type of access. Due to international time zones, this access may have to be available at unattended times. In order to provide excellent customer service, your calls may be observed or recorded. We extremely recommend you respond to all calls from Multiline, failing which the delivery of the agreed services may be affected.

Periodic Software Updates : Multiline will at its discretion provide software updates. Such updates will contain a range of amendments to the package based upon either Customer requests during the previous year or upon Multiline redesigns/alter/make modifications in the System.

Obligations : (i) Except for the express warranties set out under this agreement or where liability may not be legally excluded, Multiline will not be under any liability whether in contract loss or otherwise in respect of any consequential damage/loss or injury arising out of or in connection with the use of the System or its performance or the failure to supply any equipment or services or any defects in the same whether arising from any suit between Multiline and the Client, the Client and any other part of Multiline and any other party.

(ii) Neither Party shall be responsible for any failure to execute or delay in the performance of its responsibilities hereunder, induced by circumstances further its reasonable control including but not limited to fire, storm, flood, earthquake, accident, act of public enemy, war, rebellion, insurrections, labor disputes, labor shortages, transportation embargoes, inability to secure raw materials or machinery for the manufacture of equipment or the development of the System, Act of God, Act of Government or any agent thereof, judicial action and any further such superficial circumstances, delivered that the Party seeking to rely on this clause shall have given due notice of the circumstances and probable duration to the other Party. (iii) The Client unconditionally acknowledges and accepts to indemnify Multiline of all claims, disputes, or legal proceedings emerging out of all information, data, text, software, music, sound, photographs, graphics, videos, messages, or any other material(“Content”) published on the website or intimately transmitted. The Client launches the sole obligation to take required actions under such possibilities. This indicates that the Client is entirely accountable for all content that is present on the website, posted, or transmitted via the services. The client is responsible for ensuring that material on the site (hosted by Multiline) complies with International and National Laws. Corporate Profile /Contents/Video and Graphics, prepared by third-party agencies will be a compilation of information about your organization, and shall not be a credit rating.

The client will pay the 100% amount if a delay of more than 30 days happens due to no response/delay in reverts from the client end/change in process/change in management/change in user etc.

Payment Terms : AMC (Annual Maintenance Contract) will be applicable after 6 months of installation/deployment at 10% of the order value. It includes bug fixing and minor operation enhancement. Annual (or quarterly) license fees are payable immediately upon loading of the software upon the Client's computer hardware and on each anniversary of this date as long as the Client continues to use the software. All fees are mentioned exclusive of GST, Sales, Purchase, or any other statutory taxes in detail at the date of delivery or endorsement. GST and any other statutory tax will be added to each invoice given at the current rate. All payments are due for payment within 30 days, unless otherwise agreed in writing between Multiline and the Client. All Other Charges incurred for consulting work, system design, programming, report writing, data conversion, and installation, and where agreed beforehand, expenses incurred in travelling and local accommodation, will be invoiced monthly for settlement within 30 days, unless otherwise agreed in writing between Multiline and the Client. Invoices or Pro-forma invoices may be issued in advance if no line of credit can be established. It is a necessity that any creation or transformation of system reports and/or any programming work be inspected within 10 working days of delivery (quoted terms may vary). If fault is found outside this period, we reserve the right to charge for correction and /or modification.

Failure to pay any non-disputed invoices from Multiline or its appointed agents within the above stated periods will entitle Multiline to withhold all services until said invoice is paid. Multiline also reserves the right to charge a late payment fee for non-disputed invoices.

Proforma Invoice of 100% order value will be generated immediately. Against each payment a money receipt will be provided and on final payment the final Invoice of the total order value will be generated. The payment, earlier made, is non-refundable underneath any occurrences.

Termination : If any sum payable to Multiline under the terms of this Agreement or for any other services supplied is unpaid for fourteen days after it has become due or if there are any other breaches of the terms of this Agreement on the part of the Client or if the Client be adjudged bankrupt, make an assignment or arrangement with its creditors, or being a company, go into liquidation, or have a receiver or executive of its business or embarking appointed, then Multiline may, without discrimination to any of its other rights, forthwith terminate the contract in writing to the Client.

Quotations : Costs mentioned for saleable application software and assistance submitted to the Client are valid for a period of 30 days from the date of the quotation unless otherwise expressed in the source under the signature of a Director of Multiline.

Cancellation : An order once accepted by Multiline is binding on the Client, and in the event of cancellation Multiline reserves the right to charge for any work done and for any equipment or services provided (including any costs incurred for the purpose of the order) prior to the date of receipt by Multiline of written notice of cancellation. A refund of any amount is at the sole discretion of Multiline.

General and Arbitration : Rights of source code would remain to “Multiline”. The original code cannot be redistributed to anyone for any purpose/circumstance. It's impressionistic to IT Act. The Client hereby launches not to make an offer of employment or any financial inducement to any worker of Multiline or its appointed agents during the procedure of the agreement with Multiline or during a period of six months after its termination.

Unless otherwise identified in writing by the Client, Multiline will retain the right to use the Client's name and company logo on promotion material together with the name of the type of application concerned. An agreement with Multiline Technolabs shall be considered an agreement made in India and shall be subjected to the provisions of the Information Technology Act, of 2000. Any controversy arising under or by virtue of this Agreement or any difference of sentiment between the Parties hereto regarding their rights and responsibilities under this Agreement shall be resolved amicably, forgetting which such conflict or difference of opinion shall be directed to an intermediate executed in accordance with the provisions of Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Ahmedabad. The arbitration proceedings shall be completed and the award shall be made in English language. The determination of the intermediate shall be an inferable award and shall be final and binding upon both Parties.

Multiline reserves the right to add or change the above terms and conditions as and when needed without giving any prior notice or assigning any reasons thereof and it is the Client’s commitment as a user to refer to the terms on accessing the services. Changes made by Multiline will be deemed to have been accepted, if the Client continues to use the services thereafter.

Services will be rendered only if the AMC charges are being paid regularly.

An order once accepted by Multiline Technolabs is binding on the Client, and in the event of cancellation, Multiline Technolabs reserves the right to charge for any work done and for any equipment of services provided (including any costs incurred for the purpose of the order) prior to the date of receipt by Multiline Solutions Private Limited of written notice of cancellation. Refund of any amount is at the sole discretion of Multiline Solutions Private Limited. All Delivery dates given by us are in good faith but Multiline will not accept any liability to the customer for any delay in delivery due to any reason. The Amounts mentioned are inclusive of GST and exclusive of any other charges like Hardware, Server, Integration, and any other charges. Detailed Terms and Conditions are mentioned in the proposal. The payment shall become due within 10 days of the invoice Issue date. All disputes are subject to Ahmedabad's Jurisdiction only.

Services Delivery Mode : All benefits will be delivered via email only.

Terms of Delivery : Subject to availability of customer & By Contemplation of change request, new request, and problems

Once the Payment is made, it will not be refunded or replaced in any situation/Condition

Remitter will bear all charges of the payment, which contains the remittance amount, Standard Chartered's, etc.

Additional Interest of 18% would be charged in case of Failure of payment on or before the invoice due date

ALL ANNUAL CHARGES i.e.(AMC, SERVER CHARGES, Domain, SSL, Hosting & Other Annually Applicable Charges) are mandatory and can be canceled only on receipt of a cancellation request over the email from the client 30 days prior to the renewal date.

ANY request received from clients after the sign-off of SRS will be considered a Change Request/New Request and Multiline reserves the right to charge additionally for any such changes.

In case of any natural disaster or disease outbreak situation, all the client meetings or discussions will happen through online mediums like Skype/Anydesk and similar applications.

Contact Us

If you have any questions about these Terms, please contact us at [email protected]